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Return Policy

Precision Scale accepts returns or exchanges on purchased items under the following terms and conditions:

  • All return claims must be made within 30 days of the shipment date.
  • All returned items must be received in salable condition: in original packaging with all manuals, parts and paperwork intact.
  • All returns are subject to inspection and manufacturer’s approval.
  • All returns not exchanged for another item are subject to a minimum 30% restocking fee.
  • If you receive an incorrect item as a result of an error on our behalf, we will pay any associated shipping costs. However, if the error is on your behalf, you must pay any associated shipping costs.
  • If you receive a defective item, we will replace it without charge and pay any associated shipping costs.
  • Please report damaged or missing items within 3 days of delivery by calling toll free 1-855-284-0026 in Canada.

Please ship all returns to:

Precision Scale
7217 Girard Rd NW
Edmonton, Alberta
T6B 2C5

Please contact us if you have any questions.